Returns & Exchanges
At P.Louise USA, we want you to be completely obsessed with your purchase. If you are not satisfied, you can return your unopened products within 14 days of delivery for a refund or store credit.
Check Eligibility
Ensure your items are unused, in their original packaging, and within the 14-day return window to qualify for a processing request.
Submit a Request
Contact our customer support team with your order number and a photo of the items you wish to return to receive your Return Authorization.
Pack and Ship
Securely package your items to prevent damage during transit and send them back to our US distribution center using a tracked shipping service.
Refund Processing
Once our warehouse team inspects your return, we will issue your refund to the original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing